Return Policy
We accept returns for most items that we sell, as long as the item is unused, in its original packaging and the packaging is in new and saleable condition (not torn or damaged). Please see below for details on specific returns, as well as a list of items that cannot be returned.
Elk River Sports reserves the right to limit or decline any return or exchange.
The following items cannot be returned for any reason:
- Special orders
- Clearance items
- Products sold “as is” or used, or that have been installed and/or used after receipt.
Returns/Cancellations
If you are not satisfied with your purchase, contact us for a Return Merchandise Authorization (RMA) within 30 days of delivery. Items returned unused and unopened in their original packaging, with all accessories, manuals, documentation and registration that shipped with them, can be exchanged, credited to your store account, or refunded to your original method of payment, with no restocking fee. Items that have been opened or used, or that come back with missing parts or damaged packaging, may be subject to a restocking fee of up to 15%. Please ship the return within 10 business days of receiving your RMA.
Please note that we do not permit the return of the following products:
1. Special orders and products that are custom configured to your specifications.
2. Products sold “as is” or “used” or that have been installed or used after receipt.
3. Clearance items.
NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit.
The United States Postal Service (USPS) offers limited tracking capabilities and there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.
If an item’s description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that Elk River Sports will be the final arbiter of discrepancies in the online catalog.
Website Disclaimer
All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing.
Customer Service
If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our Contact Us page.
Merchandise availability on our Site is not guaranteed as it may be low in stock. If merchandise is not available by the time your order processes, we will notify you of this via e-mail. You can always verify availability by contacting us prior to making an order. You may receive a shipping confirmation e-mail once your items have shipped.
Effective Date: September 8, 2026
