We accept returns for most items that we sell, as long as the item is unused, in its original packaging and the packaging is in new and saleable condition (not torn or damaged). Please see below for details on specific returns, as well as a list of items that cannot be returned.
We encourage all customers to do their due diligence prior to making a purchase. If you are not satisfied with your purchase, you may (at the sole discretion of Elk River Sports) exchange it within 30 days of purchase, subject to a 15% restocking charge, provided the item is unused and returned with all original packaging and receipt.
The inclusion of any products or services on the Site at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing.
The following items cannot be returned for any reason:
If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 25% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.
Please note that we do not permit the return of the following products:
1. Special orders and products that are custom configured to your specifications.
2. Products sold “as is” or “used” or that have been installed or used after receipt.
3. Clearance items.
NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit.
The United States Postal Service (USPS) offers limited tracking capabilities and there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.
If an item’s description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that Elk River Sports will be the final arbiter of discrepancies in the online catalog.
All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing.
If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our Contact Us page.
Merchandise availability on our Site is not guaranteed as it may be low in stock. If merchandise is not available by the time your order processes, we will notify you of this via e-mail. You can always verify availability by contacting us prior to making an order. You may receive a shipping confirmation e-mail once your items have shipped.
